Delete your RosterAid account

Option 1: delete from inside the app

This works in the iOS app, the Android app, and the web app at app.rosteraid.com.

1. Sign in to RosterAid.
2. Open Settings, then Account Information.
3. Tap Delete Account and confirm.

Option 2: request deletion by email

If you no longer have the app, or you cannot sign in, email us from the address your account is registered with:

support@rosteraid.com with the subject Delete my RosterAid account.

We reply to that address to confirm the request is really yours, then delete the account. We confirm within a few business days and complete the deletion within 30 days of your request.

If you signed up with Sign in with Apple and chose to hide your email, write to us from any address and tell us. We will verify that the account is yours another way.

What gets deleted

Your account is closed right away and you can no longer sign in. Within 30 days, the following is permanently erased from our production systems:

• Your profile: name, email address, sign-in details, and settings.
• Everything you entered: clients and family members, sessions, attendance, balances, and session names.

Encrypted database backups are kept for 30 days for disaster recovery, so your data is gone from backups no later than 30 days after it is erased from production.

What we keep, and for how long

• Payment records (invoices and receipts for paid plans) for up to 7 years after the transaction, for business and tax records. They do not include your client data.
• Login and security logs for 12 months, used for fraud and abuse investigation.

The full detail is in our Privacy Policy.

Before you delete

• Deletion is permanent. We cannot restore an account once it has been erased.
• If you have a paid plan, cancel it first under Settings, then Plan and Billing, so you are not billed again. Deleting the account does not cancel a subscription on its own.
• If you want a copy of your data first, email support@rosteraid.com and ask for an export before you delete.

Who this page is for

This page is for RosterAid account holders: the teachers, coaches, and instructors who sign up. If you are a client of a RosterAid user and want your details removed from their roster, contact that teacher or coach directly, or email us and we will coordinate with them. See the Privacy Policy for how that works.